The Ultimate Outsourcing Pitfall (and How to Avoid It)

The Ultimate Outsourcing Pitfall
(and How to Avoid It)

Even as outsourcing offers undeniable benefits, it is important to consider some of the inherent disadvantages of such an arrangement. 

While many attorneys benefit from the support of a remote paralegal, others come face to face with the ultimate outsourcing pitfall — poor communication – which alone can transform a promising work relationship into a less than stellar outsourcing disaster.

Communicate clearly, and often.

When working remotely, it is imperative you and your paralegal are on the same page. Be clear about your expectations. Provide detailed instructions regarding the legal work you want performed. 

If you have a specific theory in mind, let your paralegal know. If you have caselaw that supports you position, share it before she begins drafting that legal motion. 

If you prefer a certain layout for your documents, provide the template you like to use. If you have deadline you’re up against, be sure to inform your paralegal. 

Schedule regular status calls.

Regular status check-ins are beneficial for any working relationship. What comes easily for you may not for the next person. The process you envision for a task may not mirror what your paralegal has planned. 

Set aside time to speak with your assistant. Inquire about the status of the pending assignment. Encourage him/her to ask questions, respond and provide clarification whenever needed. Depending on the length of the project, check-ins can be weekly or monthly. 

Clear communication and regular status calls — these simple tweaks can significantly improve your outsourcing relationship, help you avoid the ultimate pitfall, and move your project from pending to completion seamlessly. 

Next: Deciding What To Outsource